Personal training sessions that are not cancelled at least 24 hours prior to the scheduled time will be forfeited. The only exception to this policy will be a medical emergency with documentation. Failure to give proper notice(24 hour notice) three or more times during the same semester, will require you to go to the end of our wait list when signing up for additional sessions.
Each personal training package has an expiration date on the sessions. Any sessions that remain after the expiration date will be forfeited. The session packages will expire at the end of the semester that they were purchased. Exceptions to this policy include:
Extended leave of absence.
A medical condition that prohibits physical activity associated with training, physician communication is preferred in this situation.
Personal training sessions must be paid in full prior to scheduling your first session with the trainer.
If the client arrives more than 15 minutes late for a scheduled appointment, the trainer may leave the premise and the appointment will be forfeited.
Participants may be required to have medical clearance if deemed necessary by their Par-Q and health history information.
All participants who first enroll in a package will receive a free initial fitness assessment.